At Marine Sports Gear, we stand behind our watersports equipment with the same confidence we have in the ocean’s tides. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Returns Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in original packaging with all tags attached
  • Proof of purchase is required
  • Certain safety items may be non-returnable (see below)

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Buoyancy Aids (once removed from original packaging)
  • Dinghy, Kayak & Dive Boots (if worn in water)
  • Care & Repair products (opened containers)
  • Personal items like Beanies, Skull Caps & Neck Gaiters (if hygiene seal is broken)

How to Return an Item

  1. Contact Us within 15 days of receiving your order at [email protected] with your order number and reason for return
  2. We’ll email you a Return Merchandise Authorization (RMA) number and return address
  3. Package the item securely in its original packaging with the RMA number clearly visible
  4. Ship the package to our UK facility (return shipping is at customer’s expense)
  5. Once received and inspected, we’ll process your refund or exchange

Exchange Process

For exchanges (size, color, or product):

  1. Follow the same return process above
  2. Clearly state in your email that you’d like an exchange and specify the replacement item
  3. We’ll process the exchange once we receive your return
  4. You’ll be responsible for any price difference and additional shipping costs

Refund Information

Once your return is received and inspected:

  • Refunds will be processed within 3-5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping costs are non-refundable
  • For free shipping orders, we deduct the standard shipping cost (£12.95) from your refund

Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Marine Sports Gear Team,

I would like to request a return/exchange for my recent order #[Your Order Number].

Item(s) to return: [Product Name, Size, Color]

Reason for return: [Please specify]

Preferred resolution: [Refund / Exchange for (specify product)]

Please send me the return authorization and instructions.

Best regards,
[Your Full Name]
[Your Contact Information]

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damage/defect and packaging
  • We’ll arrange for a replacement or refund and cover return shipping costs

For any questions about our returns policy, don’t hesitate to contact our customer service team at [email protected] or +44

+000 000 000
.

Thank you for choosing Marine Sports Gear for your watersports adventures. We’re committed to ensuring you’re completely satisfied with your marine equipment.